This Shipping Policy applies to all orders placed through The Cane Story Android Application ("App") and the website (thecanestory.in). By placing an order, you agree to the terms set forth below.

Processing Time

All orders are processed within 2-3 business days. Orders are not processed on weekends or holidays. Please note that processing time may vary during peak seasons or promotional events, and we will inform you in case of any delays.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times will depend on your location and the chosen shipping method. Once your order is dispatched, you will receive an email with an estimated delivery timeline.

International Shipping

We currently offer international shipping to select countries. Please note that international shipments may be subject to additional customs fees, duties, or taxes, which are the responsibility of the recipient. The estimated delivery time for international orders varies depending on the destination.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your shipment. You can track your order on the carrier’s website with this tracking number.

Shipping Delays

While we strive to ensure timely delivery, there may be delays due to unforeseen circumstances such as weather, customs processing, or carrier-related issues. In such cases, we will notify you promptly and work to resolve the situation.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us at info@thecanestory.com within 7 days of receiving the package for assistance. We will investigate the issue and, if necessary, provide a replacement or refund.

Changes to this Shipping Policy

The Cane Story reserves the right to update this Shipping Policy at any time. We encourage you to review this page periodically to stay informed about any changes. Any changes made will not affect orders that have already been placed before the update.

Contacting Us

If you have any questions about this Shipping Policy, please contact us at info@thecanestory.com.

This document was last updated on April 24, 2024.